Necessories outdoor living kits are covered by a limited warranty.
If you purchased a Necessories Kit and installed it in the United States, Rockwood warrants your Necessories Kit is free from defects in materials for a period of one year from the date we shipped the Kit to the original purchaser. Read and understand the warranty statement to determine if you have a valid warranty issue and we will assist you with your claim. If you have multiple Necessories Kits/Components, each with a warranty issue, complete and submit a separate claim for each Kits/Component.
For all claim submissions, be prepared to include the following information:
- Claimant’s name, address, and phone number and the installation address (if different).
- A description of the product, purchase price, date and location of purchase, and copies of invoices, if available.
- A description of the defect(s), photos are required.
- A brief summary of attempts made to address the concerns.
Please choose a product type the defect is related to:
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